Privacy Policy

Welcome to our family-friendly car service center. Your privacy is paramount to us, and we are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR) and Austrian data protection laws. This policy explains how we collect, use, and protect your information when you visit and interact with our online platform or use our services.

1. Information We Collect

We collect information to provide you with the best possible service, ensure your children's safety during their visit, and enhance your overall experience. This includes:

• Personal Identification Information: Name, address, email address, phone number, and vehicle registration details when you book a service or contact us.
• Vehicle Information: Make, model, year, and service history relevant to the maintenance and repair of your car.
• Transaction Data: Details about services you have purchased from us, payment methods (though we do not store full payment card details).
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your personal data for legitimate business purposes, including:

• To Provide Services: Processing your service bookings, managing your vehicle's maintenance history, and communicating with you about your appointments.
• Customer Service: Responding to your inquiries, scheduling appointments, and providing support.
• Marketing: With your consent, sending you updates about our services, special offers, and information relevant to maintaining your family vehicle. You can opt-out at any time.
• Website Improvement: Analyzing website usage to improve our online platform, ensure content is presented effectively, and enhance user experience (e.g., through user-friendly interfaces and playful icons).
• Security and Fraud Prevention: Protecting our services, systems, and customers from fraudulent activity and ensuring compliance with legal obligations.
• Legal Compliance: Fulfilling our legal and regulatory requirements.

3. How We Share Your Information

We do not sell, rent, or trade your personal data to third parties. We may share your information in limited circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., payment processors, IT support, marketing services, booking systems). These providers are contractually obligated to protect your data and only use it for the purposes we specify.
• Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, provided data protection standards are maintained.

4. Data Security

We take the security of your data seriously. We have implemented appropriate technical and organizational measures to prevent unauthorized access, disclosure, alteration, or destruction of your personal data. These measures include encryption, firewalls, and secure server environments. Access to your personal data is limited to employees who need to know that information to perform their job functions.

5. Your Data Protection Rights (GDPR)

Under GDPR, you have the following rights concerning your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure ("Right to be Forgotten"): You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small data files stored on your device. We use them to remember your preferences and understand how you interact with our site. You can control cookie settings through your browser. Please refer to our separate Cookie Policy for more detailed information.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any updates.

9. Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise any of your data protection rights, please contact us at:

Family Car Service Center

[Street Address of the Service Center]
[Postal Code, City]
Austria